Conflict Management

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.

7 Strategies on How to Manage and Resolve Conflict:

  1. Clarify what is the source of conflict
  2. Find a safe and private place to talk
  3. Listen actively and let everyone have their say
  4. Investigate the situation
  5. Determine ways to meet the common goal
  6. Agree on the best solution and determine the responsibilities each party has in the resolution
  7. Evaluate how things are going and decide preventative strategies for the future